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SAP Service Provider to Business Peer Through Center of Excellence Maturity
SAP Service Provider to Business Peer Through Center of Excellence Maturity

SAP Service Provider to Business Peer Through Center of Excellence Maturity

By Bill Wood|May 7th, 2012|

One key pillar of moving Beyond Technology Alignment requires Organizational Change Management Inside the SAP IT Support Organization (OCM inside IT). A key component of that OCM within IT relies heavily on Creating a Knowledge Centered Learning Organization. Within that learning organization, especially with enterprise applications such as SAP, you need to build organizational maturity. A three-tier approach to building that organizational maturity is part of the Series on SAP Competency Cente [...]

SAP Service Delivery versus Value Delivery
SAP Service Delivery versus Value Delivery

SAP Service Delivery versus Value Delivery

By Bill Wood|April 30th, 2012|

In my review of academic literature around SAP or ERP implementations, I find some thought-provoking items. Recently, I reviewed a study that helped me to form a more complete picture of important issues in IT delivery. Even though I have been writing about it for years, I gained a new clarity around evaluating some of the existing delivery models [FN1]. What it comes down to is this question: Are you looking for service delivery or business results for your SAP project? SAP Service Delivery or [...]

SAP Customer Responsibility for SAP Project Success
SAP Customer Responsibility for SAP Project Success

SAP Customer Responsibility for SAP Project Success

By Bill Wood|April 23rd, 2012|

Some time ago, I put together a synthesis of SAP success criteria based on academic literature and my own personal experience. The table below is part of the list of SAP Success Factors for Vender Selection – Responsibility Matrix. For a more detailed explanation of each of the vendor-related items, see the posts listed in the Series on SAP ERP Project Success Factors. In the prior series, we went through SAP success factors with shared responsibilities between the company adopting the SAP appl [...]

Creating a Knowledge-Centered Learning Organization
Creating a Knowledge-Centered Learning Organization

Creating a Knowledge-Centered Learning Organization

By Bill Wood|April 16th, 2012|

This post is a continuation of Business Transformation for IT Leadership and is part of a journey around Organizational Change Management Inside the IT Support Organization. To achieve an active, vibrant, knowledge-sharing learning organization, you need some baseline understanding of what your goals are. You need a culture that produces, organizes, disseminates, applies, and then refines information (see the image to the left). This leads me to the next key point that few people who call thems [...]

The SAP User Experience
The SAP User Experience

The SAP User Experience

By Bill Wood|April 9th, 2012|

Over a decade ago SAP embarked on a journey to revamp their outdated user interface. Enter "nJoy" SAP with all of the new "N" transactions. But it has been over a decade now and other than some nice refinements to the GUI not much has changed. A decade in the technology space is like a century in other areas. Isn't it time to take a hard look at the application suite again? So you have the cute "Netweaver Business Client" but there hasn't been a lot done to chan [...]

Organizational Change Management Inside the SAP IT Support Organization
Organizational Change Management Inside the SAP IT Support Organization

Organizational Change Management Inside the SAP IT Support Organization

By Bill Wood|April 2nd, 2012|

The last few weeks have focused on the path for IT leaders to become strategic business partners. Academic research shows that to gain Sustained Business Value from SAP Business Software, you must focus technology implementation efforts on business benefits. This includes using metrics to determine if business goals were achieved by the software implementation effort. Achieving Business Value from SAP Investment was about case studies that evaluated organizations with a business benefits approa [...]