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SAP Contract Requirements for a Center of Expertise
SAP Contract Requirements for a Center of Expertise

SAP Contract Requirements for a Center of Expertise

By Bill Wood|July 2nd, 2012|

Most, if not all, of new SAP contracts and agreements contain provisions that require customers to create a “Center of Expertise” (or CoE). This is a customer’s, and SAP’s, first line of maintenance support. The CoE terms and conditions define a great aspiration that your organization will support “efficient implementation, innovation, operation and quality of business processes and systems” based on the Phase 6 RUN SAP ASAP Methodology. Good luck with all that! Returning to realistic [...]

There is Life after the SAP Go Live
There is Life after the SAP Go Live

There is Life after the SAP Go Live

By Bill Wood|June 25th, 2012|

One of the areas that academic literature, consulting firms, and most system integrators rarely address is the organizational acceptance, full use, and assimilation of the SAP package. To the extent the system integrators or consulting firms do mention post production support, they generally only do so in the context of managed services or outsourcing. They do little to help companies develop a thriving production environment with your own resources. One of the biggest problems I see anywhere i [...]

Investigative Report: Enterprise Application Guest Worker Fraud in America
Investigative Report: Enterprise Application Guest Worker Fraud in America

Investigative Report: Enterprise Application Guest Worker Fraud in America

By Bill Wood|June 18th, 2012|

My last post on why Guest Worker IT Firms Crash Then Burn When Investigating Visa Fraud provided some background on guest worker fraud that has been investigated. The whistle-blowing activity of a Jack Palmer about Infosys created much of the spark to light this match. However, Infosys should not be considered an isolated incident. As Jack Palmer’s case demonstrates, consultants who are tired of the fraud have options. His conviction and dedication indicates that you must be willing to stand up [...]

Guest Worker IT Firms Crash Then Burn When Investigating Visa Fraud
Guest Worker IT Firms Crash Then Burn When Investigating Visa Fraud

Guest Worker IT Firms Crash Then Burn When Investigating Visa Fraud

By Bill Wood|June 11th, 2012|

Several years ago, a gentleman by the name of Jack Palmer blew the lid on the entire Guest Worker scam at InfoSys. Anyone who has worked hard to establish their career in SAP (or other IT areas) the old-fashioned way, through hard work and perseverance, owes this man a huge debt of gratitude. He exposed how the whole guest worker program can be abused as he presented evidence on how one of the biggest guest worker companies routinely committed fraud. His complaint even alleges how the company b [...]

Being an Expert Witness in an SAP System Integrator or Consultant Fraud Trial
Being an Expert Witness in an SAP System Integrator or Consultant Fraud Trial

Being an Expert Witness in an SAP System Integrator or Consultant Fraud Trial

By Bill Wood|May 29th, 2012|

Those who have followed this site for any period of time are probably aware that one of my passions is to see the whole business application space “cleaned up.” A recent group of comments and private messages I have received about consultants who knowingly commit fraud really got me aggravated. I've actually received e-mails through my site from these “freshers” who would brag about having their fake resume ready and they were excited about actually conning their first customer. Enou [...]

3 Development Phases for SAP Center of Excellence Maturity
3 Development Phases for SAP Center of Excellence Maturity

3 Development Phases for SAP Center of Excellence Maturity

By Bill Wood|May 14th, 2012|

Before we get into the substance of how to build a next-generation IT organization that is integrated with business, we need to take a quick review. Last week’s post on SAP Service Provider to Business Peer Through Center of Excellence Maturity proposed the direct maturity of the SAP IT organization. Here, we discussed the three stages of Organizational Change Management Inside the SAP IT Support Organization. These stages create clear distinctions between SAP Service Delivery versus Value Deli [...]