SAP Failures: Is Lack of Senior Management Commitment the Real Issue?
It might be failures of your consultants or project management team.
Competitive Pressures and Value Propositions, Is Lean the Answer?
Modern technology allows international outsourcing, greater agility, quicker product design to market, and specialized focus on niche markets, lowering the barrier to entry for new competitors and causing more market specialization. On the flip side, customers have a wide variety of information from sellers and the Internet about products, design, services, options, pricing, and availability. Business is more dynamic than ever. Because of the pace of change, focusing on internal process improve [...]
ERP Business Case: Do You Really Need a New System?
In many cases, those pushing for a new ERP system are comparing the worst of the current environment to an idealistic ERP concept. Sometimes the best way to avoid a train wreck is not to get on the train. In other words, do you really need a new ERP system, and if so, is now the right time to proceed? Performing an honest and thorough assessment of business needs and alternatives is an important part of taking ownership in the ERP business case. These questions are not popular to ERP enthusiast [...]
The Real Reason Executive Participation Creates IT Project Success
Since I started in the SAP and ERP arena in 1994, I have heard experts passionately declare that a key criteria for IT project success is executive participation. That mandate applies to any large scale project, whether through ERP, CRM, APO, SOA, BI, or other solutions. Many implementation companies wrongly believe that executive participation is only important because the executive brings authority and visibility to the project. However, a more overlooked yet crucial reason is the senior exec [...]
CRM, ERP, BI, and IT Investment — Where Do You Find the Business Benefit?
Most companies want to use CRM applications to "supercharge" their sales forces. They want higher customer retention and acquisition than their competitors, managing the sales pipeline and having better market insight. But few companies realize these goals. After going through some of the academic studies and literature about CRM implementation, evidence suggests that some companies see limited benefit from their CRM implementations, but they are not happy overall. These anecdotal accoun [...]
Opportunities for SAP Innovation
What if someone like me -- an independent consultant -- came along and said “SAP, I’ve got some really great ideas on how you can dramatically change the application for far greater success in the marketplace”? What if this change make the application more useful, and would not cost that much in developer time or resources? What if this change could be done almost completely with pre-existing functions, functionality, and code that SAP already has but has not done a good job themselves of integ [...]