customer focus Archives - Innovate. Integrate. Transform. Run.

Will SAP HANA Lead to a Big Data Revolution?
Will SAP HANA Lead to a Big Data Revolution?

Will SAP HANA Lead to a Big Data Revolution?

By Bill Wood|December 17th, 2012|

Many people focus on HANA as a competitor to Oracle, and it is. Even if HANA adoption and sales were to completely devastate SAP's biggest competitor (Oracle), that would not be HANA's biggest impact. The HANA product has the potential to disrupt entire industries in the context of Big Data. Unlike Big Data, I have been skeptical about the benefits and use of social media in the enterprise, writing about it in Why Social Media Marketing Success Is Elusive for Business and Social Media Fads and [...]

3 Development Phases for SAP Center of Excellence Maturity
3 Development Phases for SAP Center of Excellence Maturity

3 Development Phases for SAP Center of Excellence Maturity

By Bill Wood|May 14th, 2012|

Before we get into the substance of how to build a next-generation IT organization that is integrated with business, we need to take a quick review. Last week’s post on SAP Service Provider to Business Peer Through Center of Excellence Maturity proposed the direct maturity of the SAP IT organization. Here, we discussed the three stages of Organizational Change Management Inside the SAP IT Support Organization. These stages create clear distinctions between SAP Service Delivery versus Value Deli [...]

Creating a Knowledge-Centered Learning Organization
Creating a Knowledge-Centered Learning Organization

Creating a Knowledge-Centered Learning Organization

By Bill Wood|April 16th, 2012|

This post is a continuation of Business Transformation for IT Leadership and is part of a journey around Organizational Change Management Inside the IT Support Organization. To achieve an active, vibrant, knowledge-sharing learning organization, you need some baseline understanding of what your goals are. You need a culture that produces, organizes, disseminates, applies, and then refines information (see the image to the left). This leads me to the next key point that few people who call thems [...]

Organizational Change Management Inside the SAP IT Support Organization
Organizational Change Management Inside the SAP IT Support Organization

Organizational Change Management Inside the SAP IT Support Organization

By Bill Wood|April 2nd, 2012|

The last few weeks have focused on the path for IT leaders to become strategic business partners. Academic research shows that to gain Sustained Business Value from SAP Business Software, you must focus technology implementation efforts on business benefits. This includes using metrics to determine if business goals were achieved by the software implementation effort. Achieving Business Value from SAP Investment was about case studies that evaluated organizations with a business benefits approa [...]

ERP II & ERP III – SAP Business IT Revolution
ERP II & ERP III – SAP Business IT Revolution

ERP II & ERP III – SAP Business IT Revolution

By Bill Wood|October 31st, 2011|

The day after I released my last post (SAP IT Governance – Achieve Business IT Engagement), techrepublic.com published a review of the CIO future direction. While I do not agree with all of the Gartner conclusions they published, I certainly agree with the “new CIO manifesto” (TechRepublic: Get drastic: 15 IT best practices to kill). Reading through the comments left on the TechRepublic post was enlightening. However, most of the comments focused on the details of one or two points of disagreem [...]

SAP IT Convergence Beyond Business to IT Alignment
SAP IT Convergence Beyond Business to IT Alignment

SAP IT Convergence Beyond Business to IT Alignment

By Bill Wood|September 6th, 2011|

In the new global business age, organizations need to leverage technology organization expertise for business benefit more than ever. Too often, technology organizations focus on technology for the sake of technology, rather than for how it might improve products and services or how it might create more customer focus. In today’s competitive global economy, filled with international economic instability, no part of the enterprise can afford to move very far from what pays the bills. If your SAP [...]