CIO Archives - Page 2 of 4 - Innovate. Integrate. Transform. Run.

SAP Service Delivery versus Value Delivery
SAP Service Delivery versus Value Delivery

SAP Service Delivery versus Value Delivery

By Bill Wood|April 30th, 2012|

In my review of academic literature around SAP or ERP implementations, I find some thought-provoking items. Recently, I reviewed a study that helped me to form a more complete picture of important issues in IT delivery. Even though I have been writing about it for years, I gained a new clarity around evaluating some of the existing delivery models [FN1]. What it comes down to is this question: Are you looking for service delivery or business results for your SAP project? SAP Service Delivery or [...]

Organizational Change Management Inside the SAP IT Support Organization
Organizational Change Management Inside the SAP IT Support Organization

Organizational Change Management Inside the SAP IT Support Organization

By Bill Wood|April 2nd, 2012|

The last few weeks have focused on the path for IT leaders to become strategic business partners. Academic research shows that to gain Sustained Business Value from SAP Business Software, you must focus technology implementation efforts on business benefits. This includes using metrics to determine if business goals were achieved by the software implementation effort. Achieving Business Value from SAP Investment was about case studies that evaluated organizations with a business benefits approa [...]

How To Navigate the SAP Business Transformation Journey
How To Navigate the SAP Business Transformation Journey

How To Navigate the SAP Business Transformation Journey

By Bill Wood|March 19th, 2012|

One driver for this continuing Series on SAP Competency Center or SAP Center of Excellence is the desire for so many senior IT leaders to become future-state business strategist CIOs. The last post provided the introduction of SAP Enabled Business Transformation for IT Leadership, a key requirement for senior IT leaders to become strategic business peers. Additionally, that post introduced the three key milestones on the journey to the future-state business strategist IT leader-- especially if [...]

SAP Enabled Business Transformation for IT Leadership
SAP Enabled Business Transformation for IT Leadership

SAP Enabled Business Transformation for IT Leadership

By Bill Wood|March 12th, 2012|

Continuing the Journey to the Business-Converged SAP Center of Excellence After many years researching and living through IT and business convergence for IT leadership, I ran into a study that brought more clarity to the key dividing concepts. Some interesting approaches and maturity models are available for senior executives, but little direction for the delivery organization (for detailed development, see 3 Development Phases for SAP Center of Excellence Maturity). CIO magazine established a [...]

ERP II & ERP III – SAP Business IT Revolution
ERP II & ERP III – SAP Business IT Revolution

ERP II & ERP III – SAP Business IT Revolution

By Bill Wood|October 31st, 2011|

The day after I released my last post (SAP IT Governance – Achieve Business IT Engagement), techrepublic.com published a review of the CIO future direction. While I do not agree with all of the Gartner conclusions they published, I certainly agree with the “new CIO manifesto” (TechRepublic: Get drastic: 15 IT best practices to kill). Reading through the comments left on the TechRepublic post was enlightening. However, most of the comments focused on the details of one or two points of disagreem [...]

Scams, Shams, ERP System Integrator Tactics
Scams, Shams, ERP System Integrator Tactics

Scams, Shams, ERP System Integrator Tactics

By Bill Wood|April 25th, 2011|

I read two articles that I wanted to summarize and review here. The articles provide two opposing viewpoints of consulting and some lessons learned for service buyers. This article on CIO about “7 Dirty Consultant Tricks (and How to Avoid Them)” [FN1] caught my attention. In particular, I was interested in the part about ways consultants try to “extract money from their clients…”: IT consultants are among the most slippery of the bunch. Among their favorite tricks: Using "scope change" t [...]