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Where do you Start with SAP Return on Investment or SAP ROI?
Where do you Start with SAP Return on Investment or SAP ROI?

Where do you Start with SAP Return on Investment or SAP ROI?

By Bill Wood|July 19th, 2010|

See Part 1 - SAP Implementation Is an Investment Not an Event How much is it going to cost, and how long is it going to take? That is the classic approach to SAP implementations. However, this approach is not enough today, as the marketplace is demanding more from their IT dollars. Now the marketplace has questions about measuring cost reductions, process improvements, and customer retention/acquisition. These are all important discussions. Your money has to work for you in your business-- and [...]

A New SAP Implementation Methodology and Implementation Steps
A New SAP Implementation Methodology and Implementation Steps

A New SAP Implementation Methodology and Implementation Steps

By Bill Wood|June 28th, 2010|

Studies have shown that projected benefits in business cases for IT investments and actual value achieved face a critical disconnect, because so many firms focus on going live with a project rather than its value delivery. An SAP/ASUG best-practice survey on capturing the projected benefits of an IT project found that 73% of companies do not quantitatively measure value post-implementation (SAP Executive Insight Series, pg. 7, 2009). Critical business benefits for an SAP project require taking [...]

Change Management Strategies and Knowledge Transfer Processes for a Successful SAP Project 1
Change Management Strategies and Knowledge Transfer Processes for a Successful SAP Project 1

Change Management Strategies and Knowledge Transfer Processes for a Successful SAP Project 1

By Bill Wood|June 24th, 2010|

Why SAP Process Understanding, Troubleshooting Ability, and Knowledge Transfer Techniques Are Missing in SAP or ERP Projects Because an ERP system such as SAP has a single database or a single instance of data, a full process chain of dependencies is developed. Every organizational function becomes dependent on the process steps before and after it, no matter what department or area is responsible (Kallinikos, 2004). Because of these dependencies, a data error is no longer contained in a single [...]

ERP III – Is the Integration of Collaboration the Future of Enterprise Applications
ERP III – Is the Integration of Collaboration the Future of Enterprise Applications

ERP III – Is the Integration of Collaboration the Future of Enterprise Applications

By Bill Wood|February 11th, 2010|

When I was at Grant Thornton in the late 1990's, and then later when the management consulting organization was sold to Hitachi, I worked on a comprehensive knowledge management model (which I will refer to later in this article). The model can be applied to integrating collaboration tools into any enterprise application. Carefully structured and planned integration of collaboration tools can produce great results. However, integration is a challenge. Many social media types aim to tie collabor [...]

ERP and SAP Business Case for ROI, Business Benefit, and Success
ERP and SAP Business Case for ROI, Business Benefit, and Success

ERP and SAP Business Case for ROI, Business Benefit, and Success

By Bill Wood|November 23rd, 2009|

Your company’s SAP or ERP business case should start before your RFP, not just at a high level. Before ever issuing an SAP RFP, you need to take some time up front to get educated and develop some key understanding. Educated software buyers are more sophisticated in their research, and the more sophisticated you are, the better results you will receive. The more educated you are: The better the quality of the ERP RFI or RFP, The better choice you will make at vendor selection, The more objectiv [...]

CRM, ERP, BI, and IT Investment — Where Do You Find the Business Benefit?
CRM, ERP, BI, and IT Investment — Where Do You Find the Business Benefit?

CRM, ERP, BI, and IT Investment — Where Do You Find the Business Benefit?

By Bill Wood|September 19th, 2009|

Most companies want to use CRM applications to "supercharge" their sales forces. They want higher customer retention and acquisition than their competitors, managing the sales pipeline and having better market insight. But few companies realize these goals. After going through some of the academic studies and literature about CRM implementation, evidence suggests that some companies see limited benefit from their CRM implementations, but they are not happy overall. These anecdotal accoun [...]