Posts - Page 10 of 43 - Innovate. Integrate. Transform. Run.

The Customer Experience Economy: Who Will Survive the Next 12 Years?
The Customer Experience Economy: Who Will Survive the Next 12 Years?

The Customer Experience Economy: Who Will Survive the Next 12 Years?

By Bill Wood|May 18th, 2019|

The need for change has never been clearer. At the same time, knowing the changes to make, with limited resources, has rarely been more obscure. Things change. It’s a fact of life. Whether the seasons, our age, or the weather, change keeps happening. Today, with all of the latest hype around Artificial Intelligence, Machine Learning, Robotics and Digital Transformation, the reason for change to begin with gets lost in the buzz. You gloss over the “Why?” as you fall to the clamor that you ju [...]

Break Away from the Competition with Subscription Business Models
Break Away from the Competition with Subscription Business Models

Break Away from the Competition with Subscription Business Models

By Bill Wood|May 17th, 2019|

Using S/4HANA for innovation and business transformation! Subscription models represent an additional sales channel. Companies that do not pursue them give up that customer segment to competitors embracing subscriptions. Subscriptions are not silver bullets that solve all problems, but they do improve customer retention with deeper customer and market insight. Subscription business models are part of a digital journey and help you connect with your customers. Subscription management has unique [...]

Business Model Transformation at Apple, Google, Facebook, Coca Cola, Deloitte, Lowes, Pfizer, Abbott, GlaxoSmithKline, and Target
Business Model Transformation at Apple, Google, Facebook, Coca Cola, Deloitte, Lowes, Pfizer, Abbott, GlaxoSmithKline, and Target

Business Model Transformation at Apple, Google, Facebook, Coca Cola, Deloitte, Lowes, Pfizer, Abbott, GlaxoSmithKline, and Target

By Bill Wood|January 29th, 2019|

As a McKinsey CEO survey showed, 80% of CEO's see their business models at risk from competitors [FN1]. Changing your business to compete requires transformation of business models for "growing the core, expanding geographically, diversifying into adjacencies, and taking opportunities that arise from value-chain disruptions and integrations." [FN1] Because of this, delaying needed change is no longer an option. Accelerating and Incubating Organizational Transformation Many organizations are [...]

Transform Your Enterprise with Digital Business
Transform Your Enterprise with Digital Business

Transform Your Enterprise with Digital Business

By Bill Wood|January 25th, 2019|

Research shows that "need seeker" business cultures are high on the innovation scale. By focusing on customer needs, or solving their problems, you create an innovation culture. Need Seekers and Innovation A Need Seeker is a term that PwC's Strategy& uses in their innovation research. Need Seeker organizations gain deep insight through direct customer engagement. They develop new products and services through that end-user need awareness. Of the customers evaluated for the study referenc [...]

People and Technology Collaboration and Integration
People and Technology Collaboration and Integration

People and Technology Collaboration and Integration

By Bill Wood|January 23rd, 2019|

Technology integration can take you a long way, but you need people integration for long-term success. Challenging the Status Quo with New Business Models and Technology Integration X-as-a-Service models are the future. Whether you are a manufacturer, service provider, content provider, or any other type of business, recurring revenue models are here to stay. As noted by Harvard Business Review (HBR): Today many industrial companies are beginning to offer their products as services—a move th [...]

What is IT Strategy?
What is IT Strategy?

What is IT Strategy?

By Bill Wood|July 7th, 2014|

We hear it almost every day: IT Strategy, Business Strategy, strategic customer accounts, strategic widgets, etc. Strategy is applied to so many areas with so little understanding that the word has almost become meaningless. I decided to build my own research-based model around strategy because of all of the buzz and the lack of clarity or simplicity. I wanted to answer a key question: How do you determine if you are being strategic or just using tactics you are calling a strategy? Wha [...]